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@laszlobogacsi-intercom laszlobogacsi-intercom commented Jan 22, 2026

API Changes Description

What Changed

This PR adds OpenAPI documentation for the new handling events endpoint

Endpoint: GET /conversations/{id}/handling_events

The endpoint returns pause/resume events for conversations, showing when teammates paused or resumed handling a conversation.

Changes include:

  • Added endpoint definition at /conversations/{id}/handling_events with proper parameters, responses, and examples
  • Added handling_event schema to describe individual pause/resume events
  • Added handling_event_list schema for the response wrapper
  • Added teammate_reference schema for teammate information (admin, team, or bot)

Key features:

  • Requires read_conversations OAuth scope
  • Event types: paused and resumed
  • Timestamps in ISO8601 format
  • Optional reason field for events

API Versions Affected

  • Unstable

Related issue: #458450

🤖 Generated with Claude Code

Adds documentation for the new GET /conversations/:id/handling_events endpoint to the Unstable API version (version 0). This endpoint exposes teammate pause/resume events for conversations.

Changes:
- Add /conversations/{id}/handling_events endpoint definition
- Add handling_event schema for individual events
- Add handling_event_list schema for the response wrapper
- Add teammate_reference schema for teammate information

The endpoint requires the read_conversations OAuth scope and returns events showing when admins paused or resumed handling a conversation.

Related issue: #458450

Co-Authored-By: Claude Opus 4.5 <noreply@anthropic.com>
@laszlobogacsi-intercom laszlobogacsi-intercom merged commit 970826f into main Jan 23, 2026
6 checks passed
@laszlobogacsi-intercom laszlobogacsi-intercom deleted the laszlobogacsi/handling-events-docs-458450 branch January 23, 2026 11:19
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3 participants